Return & Exchange Policy
Vaakuz Return and Exchange Policy
Return Policy:
At Vaakuz, we strive to provide you with the best products and services. If you are not completely satisfied with your purchase, you can return the product within 7 days of delivery. To be eligible for a return, please ensure that the product is unused, unworn, and in its original condition with all tags and packaging intact.
How to Return a Product:
- Contact Us: Reach out to our customer service or team through our email support@vaakuz.com or WhatsApp us at 03394111200 within 7 days of receiving your order. Provide your order number and details about the product you wish to return.
- Courier Pickup: Once your return request is processed, our courier rider will be scheduled to collect the product from your location.
- Refund Processing: After we receive the returned product and confirm its condition, we will process your refund. The refund will be credited to your bank within a few business days. Please note that the shipping amount will not be refunded.
Exchange Policy:
If you need to exchange a product for a different size, color, or style, we are here to help.
How to Exchange a Product:
- Contact Us: Inform our customer service team through our email support@vaakuz.com or WhatsApp us at 03394111200 of your exchange request within 7 days of receiving your order. Provide your order number and details about the product you wish to exchange, along with the desired replacement.
- New Shipment: We will prepare and send the replacement product to you.
- Courier Exchange: Our courier rider will deliver the new product and collect the original product from you at the same time.
Important Notes:
- All returns and exchanges are subject to approval and inspection by our quality control team.
- Products that show signs of wear, damage, or alterations may not be accepted for return or exchange.
- Return and exchange requests made after 7 days from the delivery date will not be eligible for processing.
For any further assistance or inquiries, please feel free to contact us at support@vaakuz.com or WhatsApp us 03394111200. We are committed to ensuring your satisfaction with Vaakuz products. Thank you for choosing us!